Since 2001, Symbyos has built systems and components for oral health based on transparency which provide people information and choices, encourages communication and better doctor-person relationships, restores trust, and empowers people to be active participants in their healthcare. We’ve developed Human Experience (HX) solutions before there was a name for it.
Build stronger, more transparent, and more empathetic relationships with your members/patients.
Human Experience (HX) puts people at the center of a design or service, aims to improve the overall experience through personalization, empathy, and understanding. It’s an evolution of other experience-centric design approaches like User Experience (UX) and Customer Experience (CX). As organizations strive to be more customer- or user-centric, the emphasis has shifted towards an even broader, more holistic understanding of human interactions and needs. In healthcare, HX can be applied in various ways to increase member engagement, improve patient education, and strengthen the doctor-patient relationship.
Organizations are investing in HX principles to drive long-term success in a number of areas.
- Consumer Expectations: In an increasingly interconnected world, consumers expect seamless, personalized experiences. Companies that deliver on these expectations stand to gain long-term customer loyalty.
- Competitive Advantage: As products and services across sectors become increasingly commoditized, the quality of the human experience offered becomes a key differentiator.
- Technological Feasibility: Advances in technologies like AI, machine learning, and big data analytics make it easier than ever to personalize experiences and understand human behavior at scale.
- Financial Incentives: Organizations that invest in enhancing the human experience also see financial gains, including higher customer retention, increased sales, and greater customer lifetime value.
- Societal Impact: In healthcare, enhancing the human experience can have profound societal impacts, improving quality of life and public perception of these institutions.
Dental insurance companies are increasingly adopting Human Experience (HX) principles to remain competitive, build customer trust, and improve operational efficiency. By focusing on the human aspects of healthcare provision, insurance companies can significantly enhance customer satisfaction and long-term engagement.
While we work primarily with dental insurance companies, we also work with dental service organizations (DSOs), dental schools, and individual dental practices.
ToothIQ Dental Elements Engine
Symbyos’ ToothIQ Dental Elements Engine (Dental Elements) is a robust Web Application comprised of written content, images, videos, interactive tools, symptom checkers, health assessments, and a software application that connects all of the elements in many powerful ways.
We work with dental organizations to create a customized version of the elements they need to achieve their goals.
Some dental solutions based on our application:
- Dental videos: Videos for dental practice websites
- Oral health portals: Insurance companies oral health sites
Our system can also be used to develop:
- Interactive Oral Health Educational Platforms: Use digital platforms that offer personalized learning pathways for patients, allowing them to absorb medical information at their own pace and according to their unique needs.
- Tailored Information Packages: Upon diagnosis or treatment planning, provide customized educational material that is relevant to the patient’s condition, demographic, and learning style.